客户支持

 

在 Stepan,我们深知随时准备对我们的整个生产线作出快速反应的重要性,不论是与价格和产品交付有关,还是与技术问题或故障处理有关。

客户服务

Stepan 的 客户服务部 通过信任、透明度和出色服务,努力创建长期的客户关系。我们的目标是,理解我们客户的要求和期望,从而按照他们的要求顺利交付产品、服务和解决方案。我们的主要责任包括:

  • 处理订单并提供 Stepan 商业产品的更新
  • 提供 Stepan 商业产品的定价和供货信息
  • 帮助处理客户投诉
  • 处理产品退换货

NA Customer Service and Delivery Standards brochure.

EUMEA Customer Service and Delivery Standards brochure.

Stepan eBusiness Solutions for Customers

Stepan’s eBusiness platform enables us to offer customers a portfolio of solutions for a more efficient handling of collaborative processes with our partners.More and more customers from Fortune 500 manufacturers to small businesses are conducting either a portion or all of their business through an eBusiness solution.

eBusiness tools accelerate connections to improve end to end visibility as well as transactional efficiency.Stepan views these tools as necessary to improve the accuracy and speed of communication and reduce the risk of misplaced documents or errors that overall leads to improved service.These tools will also contribute to the reduction of significant amounts of paper waste, promoting a more environmentally friendly workplace.

Stepan’s eBusiness Customer solutions for which you can complete business with Stepan:

  1. EDI:Direct electronic connection with partners based on EDI industry standards enabling B2B communication between ERP systems asynchronously.This solution is for partners with frequent order activity or partners connected to the Elemica Network.

    Processes in the Customer Sales Order cycle that are enabled by EDI include:

    1. Customer Order Acceptance
    2. Confirmation of Order Acceptance
    3. Order Change Acceptance
    4. Transmission of Advance Shipping Notice
    5. Transmission of Customer Invoice
    6. Electronic Payment

If you are interested in conducting business electronically with Stepan, please contact ebusinessforcustomers@stepan.com 

技术服务

Stepan Company 的美国公司和欧洲技术服务部都是专业的支持人员,这些员工的配置采用了独特的组织形式,可以对我们的 Stepan 内部的员工、授权的经销商和客户提供及时而准确的技术响应。我们的主要责任包括:

  • 商业样品下单
  • 产品和配方推荐
  • 一般技术响应
  • 客户认证声明
  • 调查完成情况
  • 竞争产品交叉参考
  • 技术培训
  • 网站技术内容管理
  • 协助市场行销宣传

Stepan 还有在加拿大、拉丁美洲和亚洲地区的员工,他们可以根据当地的产品可用性、客户群和工厂产能提供专注的技术支持。 联系您所在地区的技术服务人员.

分析服务

Stepan 的分析研究部门位于伊利诺伊州诺斯菲尔德,该部门一直以其三重使命引以为豪:

  1. 为所有业务部门和全球的基地提供世界级的分析服务。
  2. Support R&D in new product development as well as Quality Assurance (QA) in optimizing operations
  3. 通过可节约成本的方法、新技术和更高效的工具、系统和工作流程实现持续改进。

分析团队与产品开发部门密切合作,通过确定合适的方法来协助新产品的开发。他们还与质保部门合作,为生产制造提供支持,并帮助解决所有工厂出现的问题或客户问题。Stepan 的分析和质量保证实验室拥有优良的配置,可以进行各种湿化学分析和仪器分析,包括气相色谱 (GC)、液相色谱(HPLC)、傅里叶变换红外线 (FTIR) 和滴定系统。分析团队还提供核磁共振 (NMR)、质谱分析 (MS) 和离子色谱 (IC) 以及众多表面科学测量仪器。

Credit Application

Thank you for your interest in Stepan Company. This link to our online credit application is designed to provide the necessary information to complete a credit investigation and establish your firm as a customer.

 

 

 
 
 
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